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Baby It’s Cold Outside
Cold weather is here and with it comes an opportunity for you to talk with your customers about coil freezing problems and Armstrong’s Centifeed coil solutions. Centifeed coils (tube inside a tube) feed the steam into a small inner tube and then return the condensate in the outer tube. The Armstrong design is unique in that it has the header only on one side which allows for thermal expansion and provides greater protection in freezing conditions. Please contact John Bryant or Sebastien Guay to learn more about Armstrong Heat Transfer Centifeed coil solutions. They’ll be happy to hop on a call with you and your customer, as well as set-up a site visit or host a webinar.
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Save The Date
Mark your calendars for the Armstrong Heat Transfer spring representative school to be held May 5-7, 2025, in Granby, Quebec. Watch for more details after the new year and contact John Bryant or Sebastien Guay to reserve your seat. |
New Institutional Market Team Now In Place
The new Armstrong Institutional Market Team is now in place. Will Grindall transitioned to the North American Institutional Market Director role in January. With 27 years of experience in Hot Water and Institutional Markets, Will is a strong fit and has developed a new strategy to grow the Healthcare, Higher Education, Hospitality and Government Markets.
Andrew Witteck will transition to the Institutional Market Director – Eastern USA and is responsible for Healthcare, Higher Education and Government Markets. Andrew has been with Armstrong for almost six years and has worked as the Specialty Market Manager, Higher Education Market Director and most recently, Institutional Market Director before moving into this new role. Andrew brings his experience, passion, and ability to cultivate significant relationships to the Institutional team and will report to Will, while also working closely with Mike Calogero, Director of Channel Sales – Eastern USA and Canada.
Amelia Henningsen joined the Institutional Team in September in a dual role with the Hot Water Group. She will be working closely with the Institutional Team as the Institutional Marketing Manager and split her time with the Hot Water Group as the Content/Communications Coordinator. With over seven years of experience with Armstrong, Amelia will assist in developing marketing strategies and content to help our sales channel become more effective at presenting our solutions to the customer.
Please welcome Drew Thomas as the newest member of the team. He is the Institutional Market Director – Western USA and has over 18 years of experience at Armstrong. Drew will be responsible for Healthcare, Higher Education and Government Markets in that region. He began his training at Armstrong in Three Rivers and then transitioned to outside sales in Florida, the Caribbean and Latin America. He also spent a few years focusing on the Higher Education sector. Most recently, Drew has been the Engineering & Design Technical Manager for CA, NV & AZ Region. Drew has extensive experience calling on engineering firms, end users, and mechanical contractors. He will report to Will Grindall and work closely with Brian Nixon, Director of Channel Sales – Western USA.
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SAGE® Improvements Make Survey Season Smarter
We’re kicking off the 2024-2025 season with some great SAGE® improvements to help customers record smarter information and better understand the value of their failed traps.
We’ve enhanced SAGE® to show a refreshed menu when the SAGE UMT® detects a cold trap. It now displays the trap's detected temperature to help the technician better diagnose the condition.
Users can select “Why am I getting this reading?” to learn more about how the UMT measures temperature. There are also guides and troubleshooting steps to help improve the accuracy of the measurement.
If the technician feels they are getting an incorrect reading because the surface finish is incorrectly logged in SAGE®, they can easily select the “Adjust Surface Finish” button to make the correction. We’ve also added more surfaces with clearer descriptions and images to help guide the user. If technicians want to further refine the correction measurement, they can select the “Custom” option and select any emissivity value between 0 and 1 (incremented by 0.05).
Remind your SAGE® customers to update trap status in the resolve feature to keep an accurate view of the system’s efficiency as well as apply a dollar value to CO2 and cold traps for an accurate cost accounting of failed traps. Details are highlighted in the December 2023 edition of Perform and on the tutorial page. You can also watch this webinar. |
C1 Configurator Update For Flo-Direct® And ReadiTemp®
The Hot Water Group industrial team is continually improving the C1 Configurator to make quoting industrial system solutions a breeze. VFD packages have been added to C1 as an option when configuring Flo-Direct® heaters. Pricing and drawings for the VFD will be integrated into your Flo-Direct® configurations if the VFD is selected. Flo-Direct® quotes from C1 will also now include drawings for the heater, transfer pump and storage tanks. View an updated instruction video for configuring Flo-Direct®.
Additionally, ReadiTemp® configurations between 10 GPM and 350 GPM capacities are now available in C1. Configurations are available for up to 200°F temperature differentials. Other options include heat exchanger types (shell and tube or plate and frame), stainless steel or copper piping, BACnet, and battery backup. C1 will also calculate the steam load for PRV sizing. Drawings will be available in the next release. View a new instruction video for configuring ReadiTemp®. |
Congratulations to Merlo Energy
Congratulations to Merlo Energy for achieving the milestone of being the top representative in total sales revenue for FY24. This success was driven by strong growth in sales to distributors, contractors, and Food & Beverage customers. Division Manager Justin Grubka attributes their success to “an omni-channel approach that ensures customers receive premier solutions tailored to their needs.”
Armstrong celebrates the Merlo Energy Team serving Michigan, Ohio, Southern West Virginia, Eastern Tennessee, Western Kentucky, Georgia, Virginia, North & South Carolina, and Georgia. Justin is pictured holding the trophy with Matt Bloss, Mark Wassink (Executive Vice President), Kurt Armstrong, and Brian Armstrong. |
Standard Shipping Times Update
Armstrong has just released updated Standard Shipping Times for various product lines and products. Please take a moment to download and keep it as a handy reference when placing orders. |
Holiday Transportation Schedule
The holiday season is right around the corner. Please make note of these transportation carrier and Armstrong office closures as you plan for shipments:
Christmas
Tuesday, December 24 - All carriers closed. Armstrong North America also closed.
Wednesday, December 25 – All carriers closed. Armstrong North America also closed.
2025 Holiday Closures:
January 1 - New Year's Day. Armstrong North America also closed.
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Get Certified
The ability to accurately evaluate steam trap operation can pay dividends in energy conservation, save countless maintenance hours, and reduce unscheduled downtime in your steam system due to trap failure.
Become certified by attending one of our 2025 Level 1 Trap Survey Technician Training classes at Armstrong's North American Learning Center in Three Rivers, MI. It will prepare facilities personnel to accurately and efficiently survey steam and condensate utility systems and diagnose root causes of any trap failures.
March 11-12
June 10-11
September 16-17
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Active Promotions
Spark sales with these Armstrong promotions going on now:
Healthy Hot Water Systems ANG Sales Promotion
Food, Drugs And Suds Sales Challenge
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New Rep Onboarding and Orientation
Has your organization hired new Representatives? Or, has a current Representative changed jobs or perhaps retired? We like to keep our records neat and clean, but we need your help. When there are changes in your organization, log in to your User Portal and click/submit the "Employee Onboarding/Offboarding Form" to keep our business systems updated.
When a new Representative is registered, they will automatically be enrolled in Armstrong's Rep Orientation. The rep will be assigned a username and password to access the Armstrong User Portal and Armstrong University as well as be added to our email distribution lists. Please allow up to 24 hours for a new rep account to be created.
You can also use the form to essentially "remove" a departing Representative from Armstrong's records as well. We appreciate your help in ensuring we always have the most up-to-date contact information for your company. If you have any questions or need help in updating your organization's records, please contact us now.
As our business grows, naturally so does yours. To fortify our partnership and reinforce our support, we have reenergized and restructured our existing Rep onboarding program to better serve new representatives as they begin their selling journey.
Armstrong’s Rep Orientation will include a targeted Armstrong University® curriculum built specifically for Reps supported by Virtual Knowledge “Check Ups”. Once complete, collaborative in-field mentoring will follow ensuring you can apply knowledge to practice on customer calls. |
Armstrong Contact List
The Armstrong Contact List is regularly updated. Please reference the latest Contact List located in the Armstrong User Portal. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
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