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Armstrong Selected As Manufacturer Of The Year
Armstrong International has been recognized as Michigan’s 2023 Manufacturer of the Year by the Michigan Manufacturers Association!
To be recognized by our fellow industry peers in the state where our headquarters has resided for more than a century, is a testament to our leadership and success in helping companies in Michigan and around the world improve efficiency, lower energy use, and reduce environmental emissions.
With more than 300 talented team members in Michigan alone, we take pride in the impressive work we do not only for our customers, but also for our manufacturing peers, the communities we serve and for our state’s economy overall. This award is a direct reflection of the 120+ years we have spent providing customers with the tools, expertise, and resources to improve productivity, streamline processes and, most importantly, protect the environment. Congratulations!
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Affiliated Steam And Hot Water Recognized As Top Rep Firm
For the tenth year in a row, Affiliated Steam and Hot Water has earned the Crystal Award for exceeding sales expectations to become the top Rep firm for fiscal 2023. They also achieved a record year again with the Armstrong Hot Water Group earning the distinction as the top sales team. Congratulations Affiliated Steam and Hot Water!
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Powerful New Features Coming to SAGE®
Armstrong will host a webinar on Thursday, December 14th and again on Tuesday, December 19th, to share some powerful new features that will be added to SAGE® in January.
SAGE® will now have a Resolve feature that allows users to record trap repairs and replacements. These records will be saved to history and easily viewed through SAGE®, or the new Resolve Report. With this new feature, SAGE® users will have better visibility of past repairs enabling an easier diagnosis of repeating issues.
We are also excited to share the updated SAGE® dashboard. The new features of the dashboard allow users to account for the costs of plugged traps and CO2 emissions. Additionally, SAGE® now gives better visibility into how often traps are being surveyed and with the new Resolve feature, the SAGE® dashboard will report the average “Time to Resolve”, the reaction time between when failed traps are identified to when they are resolved.
Register now for one of the two SAGE® webinars to view the powerful new features coming in January!
RSVP for the webinar on December 14th at 2pm
RSVP for the webinar on December 19th at 2pm
This information will also be made available to SAGE® users. Once the updates are live, video tutorials will be added to the SAGE® tutorials web page. |
People On The Move
Jonathan Scare transfers from the Hot Water Group to VERIS Flow Measurement Group
Jonathan Scare has accepted a new position with VERIS Flow Measurement Group as a Product Engineer effective January 1, 2024.
Jonathan takes with him an unrivaled intelligence and an ability to quickly learn and apply new concepts. Since his start at the Armstrong Hot Water Group in 2021, he has effectively remedied a wide variety of requests and challenges in his role with the Institutional Hot Water team. He is always eager to share his knowledge with others, and consistently finds ways to improve himself, the sales team, and the entire Hot Water Group. "Jonathan has proven himself to be a valuable asset to the team, and we will miss him. Please join us in congratulating Jonathan on his new role at VERIS and we wish him the best in his future endeavors!" says Will Grindall, Director - Hot Water Sales North America.
Kriston Shank transfers from the Steam & Condensate Group to the Hot Water Group
Kriston Shank has been promoted to a new role as an Application Specialist for the Institutional Hot Water team.
Kriston joined the Armstrong family in 2012 in the Plant 2 Screw Machine department. Since then, he has excelled in a variety of roles at Armstrong – machinist, lab technician, Steam & Condensate application sales, and most recently, as a Solutions Specialist in the Steam & Condensate Distribution Sales Group.
Kriston has a strong background in retail sales, sales management, and product management and brings a wealth of technical knowledge to the Institutional sales team. According to Grindall, "Kriston is quick to understand new concepts and his good-natured, infectious personality makes him well liked by everyone he encounters. Please join us in welcoming Kriston to the Armstrong Institutional Hot Water sales team!"
You can reach Kriston at 269-279-3109 or kshank@armstronginternational.com.
North American Sales Leadership Changes effective January 1
- Matt Bloss will lead sales and channel for The Americas
- Kyle Higginbotham will lead North American marketing and sales
- Mike Calogero and Brian Nixon will continue supporting our sales channels
- Will Grindall to lead Institutional Market direction
- Andrew Witteck to support all Institutional Markets
- Brian Armstrong will lead Hot Water Strategy and Sales for the Americas
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Moving On from Armstrong
Scott Jacobson Retires
Scott Jacobson has been with Armstrong International for 20 years and has been the Healthcare Market Director for the past 4 years. He has been a major part of our success leading our largest institutional market in North America, leading it to year over year growth. Will Grindall and Andrew Witteck are the new contacts for Armstrong work in the healthcare market.
Tyler Segur Moves On
Tyler Segur has been presented a great opportunity outside of Armstrong and his last day will be on December 29th. We thank Tyler for helping grow many areas of Armstrong including ASI, Armstrong Water Solutions, Hamilton, ABH, and most recently Hospitality.
Thank you Scott and Tyler for your years of service and loyalty to Armstrong International. We wish you well in the next chapter and ask you to remember – Once an Armstronger, always an Armstronger!
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Armstrong Heat Transfer School is June 3-5
The Armstrong Heat Transfer Group will host its spring Rep School June 3rd through June 5th, 2024 in Granby, Quebec. The three-day school will cover Armstrong Heat Transfer Products, their applications, sales and marketing strategies, and the customers to target for both institutional and industrial markets. Please make sure your passport is updated and come join us in beautiful Quebec! Please email John Bryant or Sebastien Guay to reserve your seat.
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Armstrong In the News
Armstrong heat pumps are in the news as the Department of Energy announced $169 million in federal funding for heat pump manufacturing. Armstrong is one of 9 companies chosen by the DoE to receive funding to accelerate heat pump deployments in the United States. View the announcement and check out this article and podcast from Wired that mentions Armstrong’s plan to boost manufacturing capacity of industrial heat pumps.
Patricia Provot, President of Armstrong International, shares her viewpoint that sustainable manufacturing is not only practical, but attainable, in this article from Manufacturing Technology Insights.
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Armstrong on the Road
Armstrong will be exhibiting at the AHR Expo, January 22nd-24th in Chicago. Armstrong has secured a limited quantity of badges for representatives to attend the show and we will host a breakfast before the show opens. Sign up now if you’re interested in attending.
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Order Entry Tips & Reminders
This month’s tip is to encourage your receiving departments and customers to refuse packages and shipments when they arrive damaged. Refusing to sign for damaged freight is a crucial step in protecting your interests and ensuring that you receive the goods you deserve in proper condition.
When you sign for damaged freight, you accept responsibility for the shipment in its compromised state, making it difficult to later claim compensation or replacement. By refusing to sign, you retain the ability to hold the carrier accountable for any potential damage incurred during transit. This not only safeguards your financial investment, but also upholds your rights as a consignee. It provides you with the opportunity to thoroughly inspect the shipment, document any visible damages, and communicate discrepancies with the carrier immediately. This proactive approach empowers you to seek appropriate recourse, whether it be filing a claim or arranging for a replacement shipment. In essence, not signing for damaged freight is a prudent measure to protect your interests, maintain the integrity of the supply chain, and promote accountability within the shipping process. |
Plan Ahead For Longer Lead Times
We are currently experiencing longer than normal lead times on Armstrong Double Wall Plate and Frame hot water packages ranging from 12 to 16 weeks. Some components are shipped from Europe, and we are working on our forecast to stock more domestically.
The following Steam and Condensate and Humidification models and components are also experiencing longer lead times:
Steam & Condensate
• SH1500 / SH1600 / SH1700 / SH4015 – Working to resolve a quality issue on the Bimetallic elements from the supplier
• 71-315 – Short on caps
• TVS813 – Short on bodies
• 416 / 2416-HLS / 2416-HLAR – Working through a supply issue with caps
• CV1500 3” & 4” – Supplier delays of the body
Humidification
• CS Humidifiers – Supply issues for the main PC board
Please plan ahead and contact the factory for estimated lead times or alternatives.
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Holiday Transportation Schedule
The holiday season is here. Please make note of these transportation carrier schedules and Armstrong office closures as you plan for shipments:
Christmas
Friday, December 22 – GlobalTranz (Cerasis) closed
Monday, December 25 – All carriers closed. Armstrong North America closed.
Tuesday, December 26 – FedEx Freight closed
New Year's
Monday, January 1 – GlobalTranz (Cerasis) and FedEx Freight closed. Armstrong North America closed.
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New Rep Onboarding and Orientation
Has your organization hired new Representatives? Or, has a current Representative changed jobs or perhaps retired? We like to keep our records neat and clean, but we need your help. When there are changes in your organization, log in to your User Portal and click/submit the "Employee Onboarding/Offboarding Form" to keep our business systems updated.
When a new Representative is registered, they will automatically be enrolled in Armstrong's Rep Orientation. The rep will be assigned a username and password to access the Armstrong User Portal and Armstrong University as well as be added to our email distribution lists. Please allow up to 24 hours for a new rep account to be created.
You can also use the form to essentially "remove" a departing Representative from Armstrong's records as well. We appreciate your help in ensuring we always have the most up-to-date contact information for your company. If you have any questions or need help in updating your organization's records, please contact us now.
As our business grows, naturally so does yours. To fortify our partnership and reinforce our support, we have reenergized and restructured our existing Rep onboarding program to better serve new representatives as they begin their selling journey.
Armstrong’s Rep Orientation will include a targeted Armstrong University® curriculum built specifically for Reps supported by Virtual Knowledge “Check Ups”. Once complete, collaborative in-field mentoring will follow ensuring you can apply knowledge to practice on customer calls. |
Armstrong Contact List
The Armstrong Contact List is regularly updated. Please reference the latest Contact List located in the Armstrong User Portal. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
Monthly Steam Training:
Click on the dates below for event details and registration.
January 23-24, 2024
February 20-21, 2024
March 19-20, 2024
April 23-24, 2024
May 21-22, 2024
June 18-19, 2024
July 16-17, 2024
September 24-25, 2024
October 22-23, 2024
November 19-20, 2024
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