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Teamwork in Action
While setting up a week of Nanobubble calls, Jeff McCaslin of Campbell Sevey (Nebraska) coordinated a Lunch and Learn with Alvine Engineering in Lincoln, Nebraska. Alvine expanded the opportunity to include their Des Moines, Iowa, and Oklahoma City, Oklahoma offices, turning it into a multi-location event.
With a few phone calls and coordination of the ATMs, local representatives Dyrk Myhr (Affiliated Steam) and Hal Niemann (Hatfield) stepped in to support the effort by organizing lunch for their respective Alvine offices. The result was a successful three-office Lunch and Learn made possible through collaboration among three rep organizations. Special thanks to Jeff, Hal, and Dyrk for their teamwork and initiative. Rick LaRose delivered an excellent presentation, and the event successfully reached more than 35 engineers across the Midwest — demonstrating the power of collaboration and teamwork. |
Register Now for Part 2: Steam/Water Heating in a Healthy Hot Water System Webinar
Our first session set the foundation—now it’s time to continue the conversation. Steam/water heating is a vast and evolving topic, and with Armstrong’s 40 year legacy of turning steam into safe, efficient hot water, there’s far more to explore. In case you missed the first session, click here to watch the recording.
Part 2 of this webinar series dives deeper into the technologies, strategies, and market dynamics shaping today’s resilient steam/water heating segment. Whether you attended Part 1 or are joining fresh, this session will build on our discussion and expand on key areas that deserve more time, perspective, and insight.
On April 21st, join co‑hosts Josh Reasoner, Will Grindall, Jose Orozco, and Scott Alford as they continue the conversation on one of our industry’s most resilient and technically rich hot water technologies.
Armstrong Hot Water Group Representative School - May 12 - 15, 2026
Unfortunately, the Armstrong Hot Water Group Representative School is officially sold out! |
Order Entry Tips & Reminders
All Limited Access Facilities (LTLs) carriers require a contact name, phone number, building number and/or dock number for Limited Access Deliveries.
If this information is not included on the Bill of Lading, the receiving department may refuse delivery and turn the carrier away. These facilities typically do not have the capacity to track down where a shipment belongs — making complete delivery details on the Bill of Lading essential. Missed or refused deliveries can also result in additional re-delivery charges.
LTLs are businesses that are not open to the general public. They include any facility with a gated entrance, fence, or security checkpoints. Limited access can also be a location deemed "Limited" by the carrier.
Some examples of Limited Access Facilities include (but are not limited to):
- Hospitals
- Medical facilities
- Universities • Refineries
- Government buildings
- Correctional facilities
- Churches • Military bases
- Nursing homes
- Hotels
- Malls
- Construction sites
- Airports
- Farms
- Golf courses
When shipping to a Limited Access Facility, include a contact name, phone number, and clearly note “Limited Access Facility” on the PO and Bill of Lading. |
Changes to Emech® E50WR Standard Components
Armstrong Hot Water Group is updating the standard configuration of the Emech® E50WR. Moving forward, units will be supplied with coated 316 stainless steel discs, replacing zirconia discs.
Coated 316 stainless steel discs deliver durable, bubble-tight sealing and consistent performance across applications. This change is driven by both rising zirconia costs and the proven performance of stainless steel.
As part of this transition, Armstrong will no longer supply zirconia discs as spare or replacement components. All E50WR disc replacements will require stainless steel discs.
Please be sure to communicate this update when supporting your customers. |
Introducing Scott Alford, Healthcare Market Director
We’re pleased to welcome Scott Alford to Armstrong as Healthcare Market Director.
Scott brings more than 20 years of experience in the thermal utilities industry, including the past eight years focused on plumbing applications in healthcare and hospitality. He has worked closely with engineers, end users, and partners to support projects and stay ahead of evolving customer needs. His strong mechanical expertise and people-first approach will be a valuable addition to the Institutional team as we continue to grow in the healthcare market.
Scott is based in Buffalo, NY, where he lives with his wife and their three children. A lifelong Buffalo resident and proud Bills fan, he enjoys skiing, boating, fishing, and hunting in his free time.
As a member of the Institutional team, Scott will work closely with Will Grindall, Director of Institutional Sales, and Andrew Witteck, Market Director for Higher Education and Data Center markets. |
Heat Transfer Rep School June 1-3 – Only School This Year!
The Armstrong Heat Transfer Group will host its spring Rep School June 1-3, 2026, in Granby, Quebec. The three-day school will cover Armstrong Heat Transfer Products and their applications, sales and marketing strategies, and which customers to target for both institutional and industrial markets. Please email John Bryant or Sebastien Guay to reserve your seat. |
Preparing for Summer With Higher Education Customers
Warmer days are just around the corner — but summer on campus moves fast. As colleges and universities begin planning for the 2026–2027 academic year, now is the time to engage your Higher Education customers on projects that must be completed before fall semesters begin.
Early planning and timely PO placement are critical to meeting deadlines and delivering the level of service our customers expect.
Please prioritize outreach to your Higher Education customers now to:
- Identify projects requiring delivery before August 2026.
- Reinforce the importance of early PO submission.
- Set clear expectations around lead times and capacity.
The earlier we receive committed orders, the better positioned we are to execute smoothly and deliver on schedule. |
Armstrong ERP System Upgrade April 17-20
Armstrong International will be upgrading our ERP system, IFS, from April 17–20. This upgrade follows more than a year of planning, development, and testing. We appreciate your patience as we navigate the post-launch learning curve.Please plan accordingly.
System Outage: April 17–20
While we’ve taken steps to minimize disruption, please note the following:
- Order entry and shipping may be affected on Friday, April 17 and Monday, April 20.
- The Order Status Look-up tool in the User Portal will be unavailable.
- After migration, C1 and the Order Look-up tool may experience temporary synchronization issues`
Change in Order Processing
With the new system, Purchase Orders for shipments originating in the U.S. and shipping Collect (UPS, FedEx, or DHL) must include the zip code of the billed shipping account. Orders missing this information may be delayed and could incur additional fees.
Additional Notes:
- Prepay & Add and LTL Freight shipments are not affected and may be convenient alternatives.
- Shipments from the Heat Transfer Group in Canada are exempt from the zip code requirement.
If you have order status questions, please contact us directly:
Distributors – distsales@armstronginternational.com
Hamilton – hecsales@hamiltonengineering.com
Heat Transfer Group – squay@armstronginternational.com
Hot Water Group – hotwater@armstronginternational.com
Humidification Group – edna@armstronginternational.com
Steam and Condensate Group – domsales@armstronginternational.com
VERIS Flow Measurement Group – veris-sales@armstronginternational.com |
Armstrong Contact List
The Armstrong Contact List is regularly updated. Please reference the latest Contact List located in the Armstrong User Portal. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
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