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Armstrong Hot Water Group Ships Landmark Heat Pump Order
Last summer, Armstrong Hot Water Group received an exciting new order for a large, complex heat pump system — one of the first projects of its kind for our team. We’d like to express our sincere thanks to everyone involved in designing, building, testing, and shipping four impressive skids for this order, including our Circular Thermal and New Product Development teams as well as our engineers, drafters, purchasers, package builders, and shipping teams. The heat pump was successfully tested in mid-February and was shipped to our customer in Atlanta, Georgia, at the beginning of March. This project was a series of milestone accomplishments that would not have been possible without the collaboration, expertise, and dedication of our team. It stands as a true example of teamwork and the Armstrong spirit.
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Register Now for the Next Installment of the Healthy Hot Water Webinar Series
In the next installment of our Healthy Hot Water Webinar Series, we’ll frame the Hot Water Group’s sales and marketing strategy for its comprehensive portfolio of Steam/Water Heating technologies, set against a backdrop of decades of innovation, product leadership, and ongoing market resilience.
The fourth session will be an in‑depth, 2‑part exploration of Steam/Water Heating in a Healthy Hot Water System. With so much history, innovation, and strategic insight behind these solutions, we’ve dedicated two sessions to give this topic the depth it deserves. Please make sure to register for both sessions below.
On April 7th and 21st, join co‑hosts Josh Reasoner, Will Grindall, Jose Orozco, and Scott Alford as they continue the conversation on one of our industry’s most resilient and technically rich hot water technologies.
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Order Entry Tips & Reminders
Please send your purchase order requests to the following groups via the email addresses listed below. The email boxes are regularly monitored and submitting your PO requests to these email boxes will help ensure that they are received and processed in a timely manner:
Distribution: distsales@armstronginternational.com
Heat Transfer: info-ahtg@armstronginternational.com
Hot Water: hotwater@armstronginternational.com
Humidification: hvacsales@armstronginternational.com
Steam & Condensate: domsales@armstronginternational.com
VERIS: veris-sales@armstronginternational.com
If you have products on one PO that are sourced from multiple groups, please be sure to direct your email to each of the group addresses as applicable. Please also indicate if you would like to have products shipped separately, or if they should be consolidated in one shipment.
Also, do not send in your PO to leadtimesatrsc@armstronginternational.com or copy this email when sending in a PO. This email is intended for delivery times only. If a PO is sent to this email, it may not be received, and your order will not be processed. |
Get Ship Shape
We’d like to encourage your receiving departments and customers to refuse packages and shipments when they arrive damaged. More specifically, we have had an uptick in packages involving Pressure Reducing Valves & Control Valves arriving from UPS & FEDEX damaged in various ways, and moving forward, Armstrong cannot be responsible for replacing parts if UPS or FEDEX is the chosen method of transport for GP-2000’s or Control Valves.
REMEMBER – refusing to sign for damaged freight is a crucial step in protecting your interests and ensuring that you receive the goods you deserve in proper condition.
As of April 1st, 2026, all GP-2000 & OB-2000 Pressure Reducing valves along with all CV1500 Control Valves, regardless of weight, are recommended to ship via LTL freight. When sending in any Purchase Order with PRVs or Control Valves along with the term of Prepay & Add, Armstrong will ship BEST WAY LTL Feight. If a Purchase Order is received with the term COLLECT, your shipping method of UPS/FEDEX will be used, and your customer will be responsible for any/all damages that may be incurred during transit. Armstrong will no longer be able to cover damages if the shipment arrives in less-than-perfect condition when the selected mode of transportation is UPS/FEDEX. If your products are damaged using standard freight, you must REFUSE shipment for us to hold the carrier responsible and get the product returned and replaced accordingly.
REMEMBER! When you sign for damaged freight, you accept responsibility for the shipment in its compromised state, making it difficult to later claim compensation or replacement.
By refusing to sign, you retain the ability to hold the carrier accountable for any potential damage incurred during transit. This not only safeguards your financial investment but also upholds your rights as a consignee. It provides you with the opportunity to thoroughly inspect the shipment, document any visible damages, and communicate discrepancies with the carrier immediately. This proactive approach empowers you to seek appropriate resources, whether it be filing a claim or arranging for a replacement shipment. In essence, not signing for damaged freight is a prudent measure to protect your interests, maintain the integrity of the supply chain, and promote accountability within the shipping process. |
Heat Transfer Rep School June 1-3 – Only School This Year!
The Armstrong Heat Transfer Group will host its spring Rep School June 1-3, 2026, in Granby, Quebec. The three-day school will cover Armstrong Heat Transfer Products and their applications, sales and marketing strategies, and which customers to target for both institutional and industrial markets. Please email John Bryant or Sebastien Guay to reserve your seat. |
Armstrong Contact List
The Armstrong Contact List is regularly updated. Please reference the latest Contact List located in the Armstrong User Portal. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
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