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Josh Reasoner Named Director Of Business Development For Institutional Products
The Armstrong Hot Water Group is excited to share that Josh Reasoner has been promoted to Director of Business Development - Institutional Products. Josh, a former Regional Manager with 15 years of service with Hamilton, an Armstrong International brand, has made a huge impact in his time at Armstrong. In this role, Josh will now oversee all of the Armstrong product solutions that serve our Institutional customers, or as we like to refer to it, “Hot Water for People”.
Armstrong is laser-focused on water heating, and in the last few years, we've added gas-fired technology to our successful steam and boiler water heater range of products. Josh will work to ensure the success of each of the institutional product lines, including The Brain®, Digital-Flo® and Flo-Rite-Temp® water heaters, ABH gas-fired water heaters, and ASCEND®. Contact Josh at 734-516-3038 and jreasoner@armstronginternational.com.
Josh has a robust sales team working with him to support our reps. Kriston Shank and Kyle Bradford will provide support for The Brain® and steam/boiler heaters, and Alina Springer and Scott Sumeracki will support gas-fired water heating products. Kyle, Kriston, and Josh can be reached at hwginstitutional@armstronginternational.com, and Scott, Alina, and Josh can be reached at gasfiredsales@armstronginternational.com. |
Tariff Impact - Impacts on Steam and Condensate, Hot Water and Humidification Products
In light of the recently announced tariffs, all standard part quotes will be honored for 30 days, and all special packages and special part quotes will be honored for one week. We recommend following this same condition for anything that you quote to your customers until we have a better understanding of the impact of all of the tariffs that are being imposed. Regarding orders that are on hold for approval, we will hold those for two weeks from when the purchase order is received by Armstrong or from the time approval drawings are sent back to the representative (if applicable). We understand that the sales cycle is usually longer than this, and we will do our best to work with you on a project-by-project basis.
This announcement only applies to Steam and Condensate, Hot Water, and Humidification products. Tariff impacts on Armstrong International - Heat Transfer Group products will be handled separately. Please contact this division with any questions. |
Important Emails For The Armstrong Hot Water Group
To better serve you, the Armstrong Hot Water Group has established a few new email addresses. More than one individual receives emails sent to these addresses to help ensure that your email is answered on time in case an individual is out of the office.
Customer Service Email: hotwater@armstronginternational.com
This email will reach our customer service and sales support team and will initiate a quick response. Please use this email for all sales support activity, including sending POs, following up on order status, pricing and availability, lead times, delivery questions, etc.
Institutional Sales Email: hwginstitutional@armstronginternational.com
This email captures our Institutional sales team. Please use this email for sales questions related to The Brain®, Flo-Rite-Temp® and Digital-Flo® water heaters, ANG, and thermostatic mixing valves.
Industrial Sales Email: hwgindustrial@armstronginternational.com
This email reaches our Industrial sales team. Use this email for sales questions related to Armstrong Flo-Direct®, ReadiTemp®, Emech®, and all hose station products.
Gas-Fired Sales Email: gasfiredsales@armstronginternational.com
This email goes to our gas-fired sales team. Use this email for sales questions related to ABH gas-fired water heaters and ASCEND®.
RMA Request Email: hwgrma@armstronginternational.com
This email reaches our service team. Please use this email to request RMAs.
Technical Support Email: hwgsupport@armstronginternational.com
This email reaches our service team. Please use this email for help with technical questions or other after-sales product support. |
IDF Now Available For Electric Pump Packages
Armstrong is pleased to announce the release of an Installation Details Form (IDF) for our electric condensate pump packages to support collaboration between our local representatives and engineering firms. This initiative will help position Armstrong as the go-to in the competitive bid and specification market for electric condensate pump packages. Effective immediately, this form should be completed and included with all purchase orders for new complete packages. Please contact our Electric Pump Product Manager, Ian Geiger, if you have any questions. |
The Heat is On for the Heat Transfer Spring Rep School
Spring is here, and we’re turning up the heat to help you drive more sales. Grab your passport and come on up to Canada for the Armstrong Heat Transfer spring representative school, May 5-7 in Granby, Quebec. The Armstrong Heat Transfer team will share their knowledge and expertise to help you grow your business and WOW your customers. Be the problem solver that your customer turns to. Don’t miss out! Register now by contacting John Bryant or Sebastien Guay to reserve your seat. |
If You See Something, Say Something
Armstrong has developed a message and communication process with action steps for Representatives and Armstrong employees to follow when encountering misuse, misapplication, misconfiguration, or unauthorized alteration of Armstrong products in the field. Download the Field Sales and Service Communication Process guide and share it with others within your organization. Please contact Mike Calogero or Brian Nixon if you have any questions. |
New Lead Times Email For Steam And Condensate
Need a lead time and do not know who to contact? The Steam and Condensate Group would like to announce a new dedicated email for lead time requests.
Please send ALL Steam and Condensate lead time requests to leadtimesatrsc@armstronginternational.com. This email is monitored by our Customer Service/Order Entry team and is the most efficient way to request and secure your lead time.
Also, Armstrong has just released updated Standard Shipping Times for various product lines and products. Please take a moment to download and keep it as a handy reference when placing orders. |
Institutional Rep School - Register Now
Register now for the Armstrong Institutional Representative School held on May 19th to the 23rd at the North American Learning Center in Three Rivers.
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Get Certified
The ability to accurately evaluate steam trap operation can pay dividends in energy conservation, save countless maintenance hours, and reduce unscheduled downtime in your steam system due to trap failure.
Become certified by attending one of our 2025 Level 1 Trap Survey Technician Training classes at Armstrong's North American Learning Center in Three Rivers, MI. It will prepare facilities personnel to accurately and efficiently survey steam and condensate utility systems and diagnose root causes of any trap failures.
March 11-12 - SOLD OUT
June 10-11 - SOLD OUT
September 16-17 |
Armstrong In The News
Armstrong was featured in the March issue of Plumbing Engineer magazine. The article entitled “Optimizing Protection Against Scald Risk: A Pillar of a Healthy Hot Water System” underscores the critical relationship between infection control and protection from scalding and how Armstrong solutions meet both health and safety standards. View the article and share it with your customers.
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Active Promotions
Spark sales with these Armstrong promotions going on now:
Healthy Hot Water Systems ANG Sales Promotion
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New Rep Onboarding and Orientation
Has your organization hired new Representatives? Or, has a current Representative changed jobs or perhaps retired? We like to keep our records neat and clean, but we need your help. When there are changes in your organization, log in to your User Portal and click/submit the "Employee Onboarding/Offboarding Form" to keep our business systems updated.
When a new Representative is registered, they will automatically be enrolled in Armstrong's Rep Orientation. The rep will be assigned a username and password to access the Armstrong User Portal and Armstrong University as well as be added to our email distribution lists. Please allow up to 24 hours for a new rep account to be created.
You can also use the form to essentially "remove" a departing Representative from Armstrong's records as well. We appreciate your help in ensuring we always have the most up-to-date contact information for your company. If you have any questions or need help in updating your organization's records, please contact us now.
As our business grows, naturally so does yours. To fortify our partnership and reinforce our support, we have reenergized and restructured our existing Rep onboarding program to better serve new representatives as they begin their selling journey.
Armstrong’s Rep Orientation will include a targeted Armstrong University® curriculum built specifically for Reps supported by Virtual Knowledge “Check Ups”. Once complete, collaborative in-field mentoring will follow ensuring you can apply knowledge to practice on customer calls. |
Armstrong Contact List
The Armstrong Contact List is regularly updated. Please reference the latest Contact List located in the Armstrong User Portal. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
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