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New SAGE® Dashboard Delivers Customer Insights
A new rep survey dashboard has been launched in SAGE® to give you greater insights into your customers trap activity. This new dashboard will enable you to better sort and prioritize those accounts that need attention. Here’s a step-by-step tutorial highlighting its navigation, content and key features.
1. How to access? Click on “Subscriptions” in the top right of the screen.
2. What’s inside?
- My Subscription – Dashboard of the survey package (all locations)
- Survey Locations – List of all the locations under the survey package
- End User Subscriptions – List of all the paid subscriptions managed by the rep
Within My Subscription:
- SAGE® Survey Package – Provides an at-a-glance overview of your current survey subscription package, renew data, users, locations, cost per trap (credits available/traps created), credit usage as a %. This should help maximize your credit usage and budget for potential upgrades needed to your package.
- Credit in Use – Displays total amount of credits used by asset (e.g., traps)
- Testing Method – Shows what types of testing are being performed (Real Time, UMT, or Manual update)
- Growth Chart – Shows credit usage over time enabling you to forecast when you might need to upgrade your package based on trends. You can also see locations over a specified period to see overall location growth. Note that it started calculating in July 2021. Prior to that, it is always 0. Might affect current projection, will resolve itself over time. Note that traps surveyed can be greater than 100 percent if traps were deleted.
- Traps Surveyed by Time – Shows activity on testing traps in the system. Goal might be to have 90% of the traps tested in the last 12 months. If you are getting a lower percentage, it means you have stale data and should put efforts towards scheduling trap audits. You can also click on the dial to get a detailed list of which accounts to focus on. This is one of the top features of the dashboard. Naturally you might look for the locations that have the lowest percentage and contact the individuals to the right using the contacts button to request a trap audit.
- Technician Activity – Shows traps surveyed by technician (top 10). Use this to set goals for technicians to perform more audits. Information symbol notes that technician activity is slow to load for large reps and is under review.
- Survey Locations & End User Subscriptions – Detailed view from traps surveyed widget or the main navigation link. Information symbol denotes that traps surveyed can be greater than 100 percent if traps were deleted.
3. What’s Coming?
- Additional Columns – This feature will enable you to better strategize your trap management initiatives (e.g., performance, Armstrong market share, years as a SAGE® customer, etc.)
- End User Subscription Dashboard – Similar to the new ‘Survey Dashboard’ but with data from the ‘End User Subscriptions’ tab
We hope you find this new dashboard experience helpful in providing insights that enable you to better manage customer relationships now and in the future. Please contact Phillippe Moock if you have any questions. |
Coming In January – Redesigned Stainless-Steel Steamix® Hose Stations
The Armstrong Hot Water Group is pleased to announce the launch of the re-designed stainless-steel Steamix® hose stations (models ending in ‘SS’) available in January.
The re-designed stainless-steel Steamix® products feature flanged connections in place of threaded connections. The flanged connections will prevent leakage that could occur at the threaded connections.
The valve internals have not changed, and the operating mechanism remains the same. You can continue to count on the safety-first principles that make Steamix® products the top choice for customers seeking a reliable, durable hose station.
List prices for the stainless-steel models will remain as published – refer to the AHWG Price Book 703-E.1 (pp. 83-84) for current pricing on stainless-steel Steamix® products.
We’re committed to delivering enjoyable experiences to you and your customers. The flanged connection will improve the performance of the stainless-steel Steamix® valve. We will also continue to provide spare parts and support for models with threaded connections.
A very limited number of older models are also available for purchase on a first come, first serve basis. Please submit your PO as soon as possible if your project requires stainless-steel Steamix® products with threaded connections.
Please see the updated data sheets and Installation, Operation, and Maintenance manual to review changes to the stainless-steel Steamix® products. |
Holiday Transportation Schedule
North American operations will be closed Monday, December 26 and Monday, January 2. Please take note of the following holiday transportation schedule and plan accordingly:
Monday-Friday, December 19th-23rd – Normal business hours for all carriers.
Monday-Friday, December 26th – 30th – Normal business hours for carriers with the exception of:
Old Dominion closed on 12/26
FedEx Freight closed on 12/26
Estes Express closed on 12/26
Saturday, December 31st (New Year’s Eve)
All LTL Carriers – Closed
Small Package: UPS Ground, FedEx Ground, FedEx Express - Closed
Small Package: UPS Next Day Air, UPS International will pick-up at 1:00 p.m.
Platinum Cargo (expedited shipments) will be open |
Armstrong Heat Transfer Representative School Set For May 1-3
The Armstrong Heat Transfer Group will host its spring Rep School from May 1st through May 3rd in Granby, Quebec. The three-day school will cover Armstrong Heat Transfer products, their applications, sales and marketing strategies, and the customers to target for both institutional and industrial markets. Canada is now open for travel! COVID-19 emergency border measures have ended, and proof of vaccination is no longer required! Please contact Sebastien Guay or Marty Stevens to reserve your seat.
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Institutional Market Rep School Set For May 15-19
Armstrong will be hosting the Institutional Market Rep School May 15th-19th at the North America Learning Center in Three Rivers. The week-long school will cover a cross section of Armstrong solutions along with sales and marketing strategies for Healthcare, Hospitality, Higher Education and Government markets. View the details and register now!
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Armstrong Contact List
We’ve had several new people join Armstrong recently and you’ll find the updated contact list available now for download. We’ll add this soon to the Armstrong User Portal for future reference. |
Take A Second Look
Did you miss an issue of perform or would you like to go back and read a story again? Check out our archive of past issues. |
Upcoming Training Events:
Mark your calendars for these upcoming events at the Armstrong North American Learning Center. Many of our events now feature online registration! Click on the highlighted events below to electronically reserve a space for you or your customers. Contact Michelle Morrill with any questions.
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